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| Frequently Asked Questions |
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Q. How long will it take to get my boots\shoes?
A. Typically ground orders will arrive within 5 to 15 working days. Orders with upgraded shipping will be processed the same day.
Out of stock orders typically take 1 to 2 weeks longer.
If an item is backordered
on the manufactures side we will credit back your
card for the full amount of the backordered item(s),
cancel the order and notify you.
Q. What is the difference between Patent, PU, Stretch and Leather material?
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Patent, either patent leather or
patent pu, the latter being a man made material, has a very shiny, almost
mirror like appearance. |
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PU, short for polyurethane, is a
semi-shiny to non-shiny man made material. |
Stretch, either patent or PU, is a thin,
stretchable material, which allows it to fit to the contours of the feet or
legs. Leather, usually having a supple and comfortable feel and with a texture
pattern.
Q. Is using my credit card safe on Dazzling Heels?
A. Absolutely. We encrypt all transactions with a 128 bit SSL
encryption key. We also make use of several credit card
fraud detection systems such as address verification and card code protection. If you have any questions or concerns
about our security \ privacy policies please contact customer
support.
Q. If the boots \ shoes I ordered don't fit, how do I return them?
A. First read our shipping and returns page. Then go to our
automated returns page and fill out the form. Dazzling Heels will then
send you a RN number for your return and give you instructions on how to send the item(s) back.
Q. If I check the status of my order and its not there what should I do?
A. Make sure you are using the account you place the order
under. Our system keeps a permanent record of your order
so it will show under your account. If you still have problems
go to the customer support page, fill out a trouble ticket
and a Dazzling Heels employee will be happy to help you.
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