Returns:
For returns or exchanges please use our Return/Exchange form.
The item must be returned by mail within 60 days of receipt for
a refund, credit or exchange.

Returns and exchanges take approximately 2-4 weeks for processing. We appreciate your patience.

Non returnable items:
Cosmetics, lingerie, hair dye and earrings even if unopened.

Refused/RTS orders: 25% restocking fee. Customer pays shipping charges.
Returns For Credit: 15% restocking fee. Customer pays shipping charges.
Exchanges: No restocking fee. Customer pays shipping charges.

Incorrect / Damaged Item Received at Dazzling Heels fault:
No extra charge. Dazzling Heels will replace incorrect
items and pay return shipping charges. Dazzling Heels will reimburse Standard ground shipping rates only.

Shipping Instructions:
Return via UPS or US Mail. Insure shipment for full value of purchase. Use original Dazzling Heels packaging if possible, if not please use durable shipping paper or a cardboard box. Please do not tape or place labels directly on printed boxes. Shoe/printed boxes that are not covered will be refused and returned at your cost.
Dazzling Heels is not responsible for packages lost during return shipping.

Return/Exchange Shipping Address:
Dazzling Heels Returns Dept
960 Arlington Ave
Emeryville, CA 94608

Shipping and charges:
Orders may ship in multiple packages. You will not be charged extra.
For international sales you the buyer are responsible for all
charges imposed by the currier, import taxes or any other related costs.